Customer Support Representative

Customer Success · Multiple, Multiple
Department Customer Success
Employment Type Full-Time
Minimum Experience Mid-level

Mission, Vision

CASAFARI is the leading real estate data platform in Europe. 

With operations in Portugal, Spain, France, and Italy, the company has grown exponentially supported by 160 employees of, at least, 25 nationalities. We started CASAFARI with a mission to organize the real estate market into an efficient data-powered ecosystem to enable and accelerate deals through a transparent and safe B2B platform. CASAFARI isn’t just another data aggregator: it's an entire operating system that powers real estate agents in real-time, removing the asymmetry of knowledge, accelerating transactions, and opening up new opportunities for iBuyers, property developers, investors, and Q-commerce operators and beyond to reach their investment objectives.

Your role

  • Work closely with our B2B customers to ensure their satisfaction, developing strategies to promote their retention and loyalty;
  • Support our existing customers, answering all their questions;
  • Gather feedback from customers and handle customer requests;
  • Support customer-focused marketing campaigns;
  • Actively achieve a high level of customer satisfaction/engagement and work on projects to add/boost value to our existing customers.

What we're looking for

  • Languages Skills (at least 1): Spanish, Italian, Portuguese, French Plus  fluent in English
  • Obsessed about client's satisfaction 
  • High service orientation
  • Patient and active listener
  • Autonomous with good organization skills
  • Strong communication and interpersonal skills
  • Problem-solving, self-driven, proactive, and with a strong growth mindset
  • Energetic and pro-active 
  • Bonus: Interest in the real estate market

What we’re offering

  • Base salary + commission;
  • Mentorship, data/product, sales, and persuasion training;
  • Awesome team and opportunity - the chance to build the fastest growing Proptech company in Europe together with smart and ambitious people from all over the world;
  • Free access to the CASAFARI platform (helpful if you’re looking for a place to live).

Joining our team, you will help drive breakthrough innovation in data technology for all real estate professionals!

Thank You

Your application was submitted successfully.

  • Location
    Multiple, Multiple
  • Department
    Customer Success
  • Employment Type
  • Minimum Experience